Effective Date: 9 March, 2021
Welcome to Royal Hemp Enterprises (“Royal Hemp,” “we,” “our,” or “us”). We strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.
1. Returns
We accept returns of unused and undamaged products within 10 days of delivery. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
2. Initiation of Returns
To initiate a return, please follow these steps:
Contact us at info@royalhempnepal.com to request a return authorization.
Provide your order number and reason for the return.
Our customer support team will provide you with instructions on how to return the item.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved for return, we will process your refund or exchange within a reasonable timeframe.
5. Refunds
Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
6. Timeframe for Refunds
You can expect to receive your refund within 10-15 days after we receive your returned item. The actual timeframe may vary depending on your financial institution and payment method.
7. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request based on product availability.
8. Contact Us
If you have any questions, concerns, or need assistance with your return, please contact us at:
Royal Hemp Enterprises
Kathmandu, Nepal
Email: info@royalhempnepal.com
9. Exceptions
Please note the following exceptions to our Refunds and Returns Policy:
Products that have been used, worn, or damaged after delivery are not eligible for return.
Clearance or sale items are final sale and cannot be returned or exchanged unless defective.
Custom-made or personalized products may not be eligible for return unless they are defective or damaged upon arrival.
Thank you for shopping with Royal Hemp Enterprises. We appreciate your business and strive to provide you with a positive shopping experience.